Fintora
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Frequently Asked Questions

Common questions about Fintora, answered.

General Questions

What is Fintora?

Fintora is an EA Management & Analytics Platform for MetaTrader 5 traders. It provides:

  • Real-time trading analytics and performance monitoring
  • Expert Advisor (EA) management and version control
  • Detailed reports, charts, and insights
  • Trade history tracking and analysis
  • Remote EA monitoring and configuration
Is Fintora free?

During the beta period, Fintora is completely free. Once we launch officially, we'll introduce tiered pricing:

  • Free Plan: Basic monitoring for 1-2 accounts
  • Pro Plan: Unlimited accounts, advanced analytics, EA management
  • Enterprise: White-label, API access, priority support

Beta users will receive preferential pricing when we launch! ??

Does Fintora execute trades?

No. Fintora is a monitoring and analytics platform only. We:

  • ? Monitor your account performance
  • ? Track your trades and positions
  • ? Analyze your EA performance
  • ? Do NOT execute trades
  • ? Do NOT modify positions
  • ? Do NOT access your trading password

All trading is done by your EAs in MetaTrader 5.

What brokers are supported?

Fintora works with any broker that supports MetaTrader 5, including:

  • IC Markets, Pepperstone, FP Markets
  • FTMO, MyForexFunds (prop firms)
  • Fusion Markets, ThinkMarkets, Admiral Markets
  • Any MT5-compatible broker worldwide

As long as your broker uses MT5, Fintora will work! ??

Can I use Fintora with multiple accounts?

Yes! You can connect unlimited trading accounts:

  • Multiple broker accounts
  • Live, demo, and prop accounts
  • All accounts from one dashboard
  • Compare performance across accounts

Setup & Configuration

How do I connect my MT5 account?
  1. Add your account in Fintora ? Accounts
  2. Download and install the MT5 Reporter EA
  3. Generate an API key in Fintora
  4. Configure the EA with your API key and Account ID
  5. Verify connection in dashboard

See our Getting Started Guide for detailed steps.

Do I need to keep MetaTrader 5 running?

Yes. The MT5 Reporter EA must be running in MetaTrader 5 to send data to Fintora.

  • Keep MT5 open 24/7 for continuous monitoring
  • Use a VPS if you want uninterrupted tracking
  • The EA syncs every 30 seconds while MT5 is open

Note: If MT5 closes, Fintora will show the last known data until MT5 reopens.

Can I use Fintora on multiple computers?

Yes! Your Fintora account works on any device:

  • Access from desktop, laptop, tablet, phone
  • Log in from anywhere with internet
  • All data syncs in real-time

MT5 Reporter EA: Install on each computer running MT5 separately.

How often does data sync?

The MT5 Reporter EA syncs data every 30 seconds:

  • Balance & equity updates
  • Open positions
  • Recent trade history
  • EA heartbeats

You can adjust this interval in the EA settings (minimum: 10 seconds).

Features

What reports can I generate?

Fintora provides several downloadable reports:

  • Trade History (CSV): All closed trades with details
  • Tax Report (CSV): Monthly breakdown for tax filing
  • Monthly Statement (PDF): Professional trading statement
  • Performance Report (PDF): Metrics, top symbols, analysis

All reports can be filtered by date range and account.

What is EA Management?

EA Management allows you to:

  • Create EA definitions (templates for your EAs)
  • Save EA presets (different settings configurations)
  • Track preset versions over time
  • Compare performance across different settings
  • Monitor all EAs from one dashboard

Perfect for A/B testing strategies! ??

What are Trading Insights?

Insights provide AI-powered analysis of your trading:

  • Win rate, profit factor, Sharpe ratio
  • Best/worst performing EAs
  • Win/loss streaks
  • Max drawdown tracking
  • Contextual advice based on your performance

Available for Today, Last 7 Days, and Last 30 Days.

Can I see historical equity curves?

Yes! The dashboard shows your equity curve with:

  • Equity and balance lines
  • Floating P&L visualization
  • Zoom to 7, 30, or 90 days
  • Adaptive data resolution (hourly/daily)

Troubleshooting

My account shows "Disconnected" - what do I do?

Check these in order:

  1. Is MetaTrader 5 open and running?
  2. Is the MT5 Reporter EA attached to a chart?
  3. Is AutoTrading enabled (green button in MT5)?
  4. Check MT5 Experts tab for error messages
  5. Verify API key and Account ID are correct

See our EA Setup Guide for detailed troubleshooting.

Data is delayed or not updating

Possible causes:

  • Normal delay: Data syncs every 30 seconds. Check "Last Sync" timestamp.
  • MT5 closed: EA stops sending data when MT5 is closed.
  • Network issue: Check internet connection and firewall.
  • EA stopped: Re-attach EA or restart MT5.
I lost my API key - what now?

API keys are shown only once for security. To get a new one:

  1. Go to Accounts ? Your Account
  2. Click "Revoke API Key" (invalidates old key)
  3. Click "Generate New API Key"
  4. Copy the new key immediately
  5. Update MT5 Reporter EA with new key
Balance/Equity doesn't match MT5

This can happen if:

  • Recent sync: Wait 30 seconds for next update
  • Multiple terminals: Ensure all MT5 instances are syncing
  • Time zone difference: Fintora uses UTC, MT5 may show broker time
  • Pending orders: Fintora shows actual balance, not margin used

Hard refresh (Ctrl+F5) if numbers seem stuck.

Can't download reports / getting errors

Solutions:

  • Check if you have trades in the selected date range
  • Try a different browser (Chrome/Firefox recommended)
  • Disable ad blockers temporarily
  • Clear browser cache and retry
  • Contact support if issue persists

Security & Privacy

Is my trading data secure?

Yes. Security measures include:

  • ?? HTTPS encryption for all data transmission
  • ?? API key authentication (read-only access)
  • ??? No trading password required
  • ?? Cloud infrastructure with regular backups
  • ?? Data isolation - only you see your accounts

We never store broker passwords or have trade execution access.

What data does Fintora collect?

We collect only trading-related data:

  • Account balance, equity, margin
  • Open positions and trade history
  • EA configuration and performance
  • Usage analytics (for improving the platform)

We do NOT collect: Passwords, credit cards, or personal financial info.

See our Privacy Policy for full details.

Can I delete my account and data?

Yes. You have full control:

  1. Go to Settings ? Danger Zone
  2. Click "Delete Account"
  3. Confirm deletion (this is permanent)

All your data will be permanently deleted within 30 days.

Beta & Support

What does "Beta" mean?

Fintora is currently in public beta, which means:

  • ? Core features are stable and working
  • ?? New features are being added regularly
  • ?? Some bugs may exist - please report them!
  • ?? Feedback is crucial for improvements
  • ?? Free during beta period

Your feedback shapes the final product! ??

How do I report bugs or request features?

We'd love to hear from you!

  • ?? Email: support@fintora.app
  • ?? Feature requests: Include "Feature Request" in subject
  • ?? Bug reports: Include screenshots and steps to reproduce

Response time: Usually within 24 hours during beta.

Where can I get help?

Resources available:

Still Have Questions?

?? Contact Us